Product Returns - We Pay Shipping Both Ways and Fully Guarantee Satisfaction!
We stand firmly behind everything we sell. We pay freight both ways as well so you have no risk. Orders ship the same day or within 24 hours if after 4 pm MST. Orders made on weekends or holidays will ship the following business day. Every shipment is personally inspected and hand packed for quality and accuracy. However, if you receive the wrong item, if your item arrives damaged, or if you simply changed your mind, claims must be made within 30 days of receipt of merchandise. You can call our U.S. office in Tennessee at 303-408-5398 or email us at borlinocustomerservice@Borlino.com to initiate the return process. Returns must be unused, in the condition you received them. Once your return is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. All Borlino products are guaranteed against manufacturing defects for life.